Returns & Exchanges
We want you to love your new Astrid & Miyu jewelry, but if something isn't quite right, you have 28 days from the date of purchase to return your items for a refund or exchange. Please ensure items are returned in their original packaging and in unworn condition for hygiene and safety reasons.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Place your jewelry securely in its original branded box and use protective outer packaging to ensure it reaches us safely.
Ship Your Items
Generate your prepaid shipping label through the portal, attach it to your parcel, and drop it off at your nearest authorized collection point.
Receive Your Refund
Once our team inspects your return, we will process your refund or exchange within 7-10 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing